SHL Tests & Questionnaires
Erko Coaching is proud to be an SHL Partner. SHL’s world-class talent solutions empower leaders and their teams to make unbiased decisions throughout the employee journey. With 40+ years of talent expertise, cutting-edge assessment science and more than 45 billion data points, their online solutions give an unparalleled view of the workforce.
SHL provide over 500 different online tests and questionnaires that help organisations assess staff at all stages of their organisational journey. Their tools provide a means of valid and transparent selection criteria across a range of industries, job roles and levels of experience.
Customers who use SHL psychometrics include Microsoft, K’A’RCHER, Adecco, Financial Services Compensation Scheme, Campari and Bombadier.
As an SHL Partner we have a thorough understanding of their products and can tailor their solutions to your requirements. We have listed below the most popular of their selection and development products. The full catalogue of SHL assessment solutions, however, can be found here.
Our Psychometric Testing Service
Erko Coaching helps organisations and recruitment companies quickly screen and select the most appropriate candidates for their campaigns. We offer:
- a comprehensive psychometric testing service – you give us candidate details, we provide you with an ordered list of candidates based on your selection criteria.
- fast turn around on ability and skills tests – we will work with candidates to facilitate speedy responses
- tests only from the world’s leading providers – ensuring validity and reliability of results
- provision of multiple payment facilities – including personalised account, PayPal, BACS, credit/debit cards
- comprehensive reports on candidate performance – optional feedback to organisations and candidates
- Full consultancy support – from our experienced Talent Management Consultants
Fast Turn-Around Online Testing
- Comprehensive Reports
- Expert Advice on Test Selection
- Fully Managed Service
- Optional Telephone Feedback
Consultancy and Administration
Erko Coaching provides you with a fully adminstered process for assessing candidates for recruitment, hi-potential or development purposes. We are happy to advise on the tests and questionnaires that suit your needs. We provide one-off assessments or we can provide you with support for your different campaigns over a period of time.
The OPQ questionnaire and all tests are administered online. Erko Coaching will send the links to the questionnaires/tests to your candidates and prepare them as required. We will ensure timely completion of the psychometrics in line with your expectations. On completion, we will send you the reports/test results you have requested for each candidate. All we need from you are the names of your candidates and their contact details.
We are also happy to discuss the results of the tests/reports with you and provide advice as necessary.
Costs
We provide tests and questionnaires at cost price. Our administration charge reduces according to the number of candidates and tests you need. For numbers greater than 50 candidates over a 12 month period, the administration cost is as little as £50 per candidate. The cost of tests also falls according to the amount you wish to purchase.
SHL OPQ Candidate Feedback from Erko Coaching
By Video Call or telephone to UK landline or mobile (30 minutes).
Suitable for all candidates.
Price is per candidate and covers feedback on one OPQ.
£120 + VAT
Verify Ability Tests
About SHL Verify Ability Tests
The SHL Verify Range of Ability Tests is a suite of cognitive ability assessments appropriate for candidates at a wide range of job levels. They are available in a large number of languages and for different job levels from entry level, through graduate to managerial/professional.
All SHL tests use random generation, so that each candidate receives a unique assessment to complete. With literally millions of permutations, you can be confident that candidates will always receive a unique set of questions. At the same time a complex calibration process ensures that each aptitude test has equivalent measurement properties.
Verify Numerical Reasoning/Numerical Ability:
Designed to measure a candidate’s ability to make correct decisions or inferences from numerical or statistical data, the numerical reasoning test is intended to measure the ability to work with numerical data in a realistic workplace context, and is relevant for assessment at all job levels.
Verify Verbal Reasoning/Verbal Ability:
Designed to measure a candidate’s ability to evaluate the logic of various kinds of argument as presented in written form, the Verbal Reasoning test measures the ability to determine the support for conclusions drawn using content that typifies a variety of work settings, and is relevant for assessment at all job levels.
Verify General Ability Screen:
SHL Verify General Ability Screen is an assessment used for job candidates applying to entry- level positions that require a basic level of general cognitive ability. The General Ability Screen is appropriate for entry-level roles across industries that include tasks ranging from making change to preparing food.
Verify Inductive Reasoning:
Designed to test a candidate’s ability to draw inferences and understand the relationships between various concepts independent of acquired knowledge, the Inductive Reasoning test is particularly relevant for roles where critical components of the role include dealing with new concepts and approaches, building strategies, and resolving complex, ambiguous and novel problems.
Verify Deductive Reasoning:
SHL Verify Deductive Reasoning is an assessment used for job candidates applying to jobs at all levels that require deductive reasoning ability. Sample tasks for jobs that may require deductive reasoning include, but are not limited to, evaluate arguments, analyse scenarios, and draw logical conclusions. Potential job titles that use this solution are Engineers, Financial Analysts or Social Workers.
Verify Calculation:
Designed to measure a candidate’s ability to add, subtract, divide and manipulate numbers quickly and accurately, the Calculation test is particularly useful when assessing an individual’s potential in any role where calculation and estimation, as well as auditing and checking the numerical work of others, are required. The test is relevant to entry-level, administrative and clerical roles, as well as apprenticeship schemes.
Verify Checking:
Designed to measure a candidate’s ability to compare information quickly and accurately, the Checking test is particularly useful when assessing an individual’s potential in any role where perceptual speed and high standards for maintaining quality are required. The test is relevant to entry-level, administrative and clerical roles, as well as apprenticeship schemes.
Other Verify Tests are also available. Please call us or use contact form to enquire.
Skills Assessments
About SHL Skills Tests
Skills assessments measure specific skills and knowledge areas to understand candidates’ individual strengths and weaknesses and assess job readiness.
Innovative task-specific simulations and capability tests that more quickly and accurately identify the people with the skills to drive your business forward and produce results from day one.
This assessment is a simulation and is designed mainly for entry-level positions in a contact center environment. Sample tasks for these jobs include: Interact with customers on the phone to provide information, take orders, and solve product or service issues; respond positively to difficult or irate customers; navigate within multiple open applications to find and view customer account details; and type information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Representative, Customer Service Agent, and Customer Service Representative. This assessment is available in US English, UK English, Australian English and Bilingual Spanish.
Call Centre General Terms:
In this assessment, the test taker listens to a term and types it into the field on the screen. It measures ability to listen and to accurately spell standard English terms. This test contains one question with 25 terms. This test is available in US English, UK English and Spanish.
Contact Center – Agent:
The Contact Center – Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; taking orders; solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Agent, Customer Service Agent, and Customer Service Representative. There are multiple configurations and versions of this solution available.
Contact Center – Team Lead/Coach:
The Contact Center – Team Lead/Coach solution is for job candidates applying to entry-level leadership positions who tend to supervise hourly employees. Sample tasks for these jobs include, but are not limited to: planning and preparing work schedules; assigning employees to specific duties; coaching employees on attendance, conduct, schedule adherence, and work tasks; developing employees’ skills; training subordinates or less tenured peers; prioritizing multiple tasks and priorities; and making day-to-day decisions with minimal guidance from others. Potential job titles that use this solution are: Team Leader, Coach, First Line Supervisor, Processing Supervisor, Call Center Supervisor, and Customer Service Supervisor. There are multiple configurations and versions of this solution available.Contact Centre Retention Predictor
Entry Level Customer Service Solution (Retail/Contact Center):
The Entry Level Customer Service Solution (Retail/Contact Center) is for entry-level positions in which employees interact with customers by providing information or carrying out customer requests related to an organizations products or services. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone or in person; taking orders; solving product or service issues; and responding positively to difficult or irate customers.
Contact Center Retention Predictor:
This Contact Center Retention Predictor is designed to identify those who are likely to stay in contact center positions for at least 90 days. This assessment consists of a variety of item types and is not intended to predict on-the-job performance. Short and long forms of the Contact Center Retention Predictor are available. The assessment consists of two independently developed and validated scales: Contact Center Tenure Scale and Contact Center Loyalty Scale.
Accounts Payable Fundamentals
Accounts Receivable/Billing Fundamentals
Bookkeeping Fundamentals
Count Out The Money
Financial Accounting
Financial Analysis
Financial Management
Payroll Fundamentals
QuickBooks Pro 2008
- Microsoft Access 2003 (adaptive)
- Microsoft Access 2003 Fundamentals (adaptive)
- Microsoft Excel 2007 (adaptive)
- Microsoft Excel 365 – Essentials
- Microsoft Excel 365
- Microsoft Front Page 2000
- Microsoft IE 6.0 Fundamentals (adaptive)
- Microsoft Outlook 2003
- Microsoft Outlook 2003 Fundamentals (adaptive)
- Microsoft PowerPoint 03 Fundamentals (adaptive)
- Microsoft PowerPoint 2007 (adaptive)
- Microsoft PowerPoint 2007 Essentials
- Microsoft Project 2000
- Microsoft Project 2002
- Microsoft Publisher 2000
- Microsoft Windows XP
- Microsoft Windows XP Essentials
- Microsoft Word 2007 (adaptive)
- Microsoft Word 365 – Essentials (New)
- Microsoft Word 365 (New)
All tests are conducted online. Erko Coaching will manage the whole test process from start to finish. You specify your requirements – number of candidates, names and contact details. We will send links to tests to your candidates and liaise with them as required to prepare them for the tests and ensure timely completion in line with your expectations. We will then send you the completed tests. We are also happy to discuss the results of the tests with you and provide advice as necessary.
Disibility
Where practicable and possible, reasonable adjustments can be made for candidates who define themselves as having a disibility. You can download SHL’s accessibility guide here.
For further information, please see Disability Guidelines (UK) and FAQ’s on disability (UK)
Sample Questions
Numerical Reasoning sample questions – click here
Verbal Reasoning sample questions – click here
If you would like to try out some of the above tests, you will find SHL practice tests here.
SHL OPQ32
The reports are generated from the OPQ questionnaire. When you are calculating your costs, please add the cost of the Online Questionnaire (OPQ32r or OPQ32n) to your report. This is a one-off cost however and you can generate multiple reports from the one questionnaire.
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Online Questionnaire (OPQ32r or OPQ32n) In 1984, SHL created the first Occupational Personality Questionnaire (OPQ) and released it on the market. It quickly became regarded as state-of-the-art and still is today. The latest version is OPQ32r. It looks at 32 abilities underlying personality and predicts performance in the workplace using the premise that personality traits translate into natural strengths (and weaknesses). The OPQ32r questionnaire is administered online. A number of reports can be generated from the data obtained from the questionnaire. The most popular of those are shown below. All prices are per candidate. |
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Occupational Personality Questionnaire (OPQ – OPQ32) Universal Competency Report (UCF) This OPQ (Occupational Personality Questionnaire) report is based on the Universal Competency framework. It graphically outlines how an individual’s typical way of behaving is likely to impact on competencies. It provides a graphical scale for each competency and summarizes aspects of personality which contribute (positively or negatively) to each competency. |
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Occupational Personality Questionnaire (OPQ – OPQ32) Candidate Report A brief narrative OPQ (Occupational Personality Questionnaire) report structure around 3 OPQ profile sections which can be given to candidates to keep after a feedback session. |
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Occupational Personality Questionnaire (OPQ – OPQ32) Candidate Plus Report A brief narrative OPQ (Occupational Personality Questionnaire) report designed to be given to the individual who completed the OPQ. |
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Occupational Personality Questionnaire (OPQ – OPQ32) Sales Report This OPQ (Occupational Personality Questionnaire) report provides a graphical and narrative summary of an individual’s natural style that is critical to sales success. It can also, optionally, use input from the SHL Motivation Questionnaire (MQ) to add information about the sales motivators and drives of an individual. |
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Occupational Personality Questionnaire (OPQ – OPQ32) User Report This OPQ (Occupational Personality Questionnaire) report includes a Profile Chart and narrative text, focusing on an individuals likely way of behaving at work. It can be used as an interpretation aid when giving feedback, writing reports, or interpreting OPQ information. |
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Occupational Personality Questionnaire (OPQ – OPQ32) Manager Report This OPQ (Occupational Personality Questionnaire) report is a brief narrative report, intended to be used as a basis for providing written feedback to line managers. It contains the same narrative test as the User Report, but without technical OPQ information such as the profile chart or graphical scales. |
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Occupational Personality Questionnaire (OPQ – OPQ32) Manager Plus Report This concise OPQ (Occupational Personality Questionnaire) report is designed for use with and by managers. It uses clear succinct bullets and tables for ease of interpretation. It provide simple comments on each of the personality traits. |
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Occupational Personality Questionnaire (OPQ – OPQ32) Leadership Report This OPQ (Occupational Personality Questionnaire) report provides a detailed analysis of an individual’s leadership potential. It is based on SHL’s leading edge Leadership Model, providing a competency based approach to leadership. |
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Occupational Personality Questionnaire (OPQ – OPQ32) Development And Action Planner Report This OPQ (Occupational Personality Questionnaire) report provides clear and relevant information about an individual’s strengths and areas for development, for use in staff development and on-boarding situations. |